Friday, January 15, 2010
Wow that was rude!
Sometimes when shopping in a store you may find a item that has been priced incorrectly or the sale sign is incorrect. At a brick and mortar store they usually let you have it for the displayed price. Kind of a loss leader for good customers. Well I had an odd experience recently at the Dell website. I follow dealnews.com and dealuniversity.com daily to find tech bargains. Recently I spotted an item that I wanted to pickup. It was a Hitachi SimpleDrive II 1TB External Hard Drive, $69.00 Shipped Free. That's $50 off. Excellent price right? Well I clicked the link and dropped the item in my cart. Then I went to checkout. I saw Dell had a input field for a coupon code. So I put my checkout on hold and went to find some sort of coupon code that would make my price point even better. After a bit I found the only coupon would bump my shipping from 7 days to 3-5 days for the same price. So back to the checkout. I enter the code and my cart changes. Now my total is more than double what it was... What happened? Looking closer I figured it out. They had invalidated the item I originally put in the cart (without removing it) and added the same item with a different item number. To me this would be the bricks and mortar equivalent of the stock boy running to the front and yanking the item out of my hands. Once I have it in my cart I think you really should honor the price.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment